Returns + Exchanges

Returns & Exchanges

At JVAftab, we want you to feel confident when shopping with us.
If you receive an item that is eligible for return or exchange, we’re here to help.

1. Return & Exchange Period

You may request a return or exchange within 15 days of receiving your order.

To be eligible for a return or exchange, the item must meet the following conditions:

• Be unused and unworn
• Be in its original condition
• Have the original tags attached
• Be free from stains, makeup, perfume, washing, or other signs of use
• Be returned with its original packaging where applicable

Items that do not meet these requirements may not be accepted for return or exchange.

2. Items That May Not Be Eligible

The following items may not be eligible for return or exchange:

• Used or worn items
• Washed items
• Items damaged after delivery due to customer handling
• Items with removed or damaged tags
• Customized or specially prepared products, where applicable
• Products specifically marked as non-returnable or final sale

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• Your name
• A description of the issue
• Clear photographs of the item and packaging

4. Size Exchanges

If you ordered the wrong size, an exchange may be possible depending on product availability.

The replacement size must be available at the time the exchange is processed.

5. Return Shipping

Customers may be responsible for return shipping costs when returning an item because of a change of mind, incorrect size, or personal preference.

If the return is due to an error on our part or an item arriving damaged or incorrect, please contact our customer service team before sending anything back.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund process will be initiated according to the applicable payment method and our internal processing timelines.

7. How to Request a Return or Exchange

To start a return or exchange, please contact our customer service team:

Email:
jvaftab.official@gmail.com

Phone / WhatsApp:
+92 334 3599899

8. Important Information

Please do not send an item back without contacting our team first. Our customer service team will provide the appropriate return or exchange instructions.