At JVAftab, we work to make your shopping experience simple and convenient, from selecting your favorite outfit to receiving it at your doorstep.

1. Order Processing

Once your order has been successfully placed and confirmed, our team will begin processing it.

Order processing time may vary depending on product availability, order volume, weekends, public holidays, and any verification requirements.

We may contact you by phone or email if additional information is required to process your order.

2. Delivery

We offer delivery services for customers shopping through our online store.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Once your order has been dispatched, it will be handed over to the applicable delivery service for transportation to the address provided at checkout.

3. Free Shipping

JVAftab currently offers free shipping as one of our customer benefits.

Any specific shipping conditions, minimum order requirements, or promotional restrictions will be communicated at the time of purchase.

4. Delivery Delays

While we work to ensure timely delivery, unexpected delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Weather conditions
• Public holidays
• High order volumes
• Courier delays
• Incorrect or incomplete delivery information
• Unforeseen logistical circumstances

JVAftab cannot be held responsible for delays caused by circumstances outside our reasonable control.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Before submitting your order, please carefully check:

• Full name
• Complete delivery address
• City
• Phone number
• Email address where applicable
• Any relevant delivery instructions

If incorrect information is provided, delivery may be delayed or the package may be returned to the sender.

6. Failed Delivery

If a delivery attempt is unsuccessful because the customer cannot be reached, the delivery address is incorrect, or no one is available to receive the order, the courier may attempt another delivery or return the package.

Additional delivery arrangements may be subject to the applicable courier’s policies.

7. Order Tracking

Where tracking is available, tracking information may be shared with you once your order has been dispatched.

You can use the provided tracking information to monitor the progress of your shipment.

8. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change will be possible once an order has been processed or dispatched.

9. Receiving Your Order

When receiving your package, we recommend checking the parcel and its contents to ensure that the order is complete and in acceptable condition.

If you notice any damage, missing items, or receive an incorrect product, please contact us as soon as possible with your order details and supporting photographs where applicable.

10. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Email:
jvaftab.official@gmail.com

Phone / WhatsApp:
+92 334 3599899

Our team will be happy to assist you with your shipping and order-related questions.