Lilac: A Royal Ensemble

All orders are carefully packed and shipped through our trusted courier partners across Pakistan.

• Cash on Delivery (COD) and available online payment options are offered at checkout.

• Shipping charges are calculated according to the delivery location and are displayed at checkout.

• Orders are usually delivered within 3–7 working days, depending on the delivery location.

• Once your order has been dispatched, you will receive the available tracking details to track your shipment.

• Products can be returned within 7 days of delivery, provided they are unused, unworn, in their original condition, and include all original packaging and tags.

• Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.

• Once the returned item has been inspected and approved, customers may receive a refund, replacement, or store credit, depending on the nature of the return.

• For Cash on Delivery orders, refunds will be processed through an appropriate available payment method after confirmation of the return.

• Sale, discounted, or clearance items are considered final sale and are not eligible for return unless the item is damaged, defective, or incorrectly delivered.

• If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and relevant photos.

• For any questions regarding shipping or returns, please contact our customer support team.

Note: Shipping charges, delivery time, and return eligibility may vary depending on the product and delivery location.